FAQs

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.

U.S. Shipping: 3–7 business days after processing
International Shipping: 7–21 business days (varies by location)

You will receive a tracking number once your order ships.

HeirFORM is not responsible for delays caused by carriers, weather, or high-volume periods.

Q: Will I get tracking information?
A: Yes. Once your order ships, you will receive an email with tracking details.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times vary by country.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unwashed items in original condition.

Q: Can I exchange my item?
A: Yes. We offer exchanges for size or item based on availability.

Q: What items cannot be returned?
A: Final sale and discounted items cannot be returned or exchanged.

Q: What if my package is lost or stolen?
A: HeirFORM is not responsible for packages marked as “delivered” by the carrier. Please contact your local shipping provider for assistance. We will support you where possible.

Q: How does sizing run?
A: All items follow standard U.S. sizing, but fit may vary by style.

Q: What if I order the wrong size?
A: We are not responsible for incorrect size selection, but exchanges may be available depending on inventory

Q: What payment methods do you accept?
A: We accept all major credit and debit cards and secure online payments.

Q: When is my order charged?
A: Orders are charged at checkout once payment is confirmed.

Q: How do I contact support?

A:

Q: How fast do you respond?
A: We respond within 24–48 hours.